Workplace

20%+

more than one in five office workers dissatisfied regardless of WELL certification

Exact: More than 20%

Over 1 in 5 office workers dissatisfied with their physical environment regardless of certification

Despite WELL certification being designed to improve the built environment for occupants, over a fifth of all survey respondents reported dissatisfaction with their physical environment. This held true across both WELL-certified and uncertified workplaces, suggesting certification alone does not guarantee occupant satisfaction.

More than 20% of respondents were dissatisfied with the physical environment regardless of being WELL or non-WELL certified.
Samin Marzban et al., 2023, Building and Environment

Machine-extracted, quote-verified. Report an error

Related findings

Read more in

Empty open-plan office with light-wood planted partitions and task chairs Workplace

What your office costs

Four design variables that move cognitive performance and who pays for them

22 May 2026 · 14 min · 25 sources

More from The Built Review

Silhouette of a person sitting at a floor-to-ceiling window with a view over Potsdamer Platz in Berlin Workplace

Germany's missing indoor-air bill

France, Britain and Australia have priced bad indoor air. Germany's missing number is a political choice, not a methodological limit.

10 Jun 2026 · 12 min · 14 sources
All reports

← All findings